Suppose that in “Product” Issue Box must collect all Issues that meet the following conditions:
1) are incoming from any email address in the domain ibnportal.com,
2) are not containing the word “error” in the title or containing in the title or description the text “IBN” and “4.7”,
3) are incoming to the e-mail box “Support”.
To organize such a process, create a rule of the following form:
[“A” AND “B”] OR [“C” AND “D”], where
“A” – “message is sent from an address in the domain ibnportal.com”,
“B” – “title does not contain the word "error"”,
“C” – “title contains words "IBN" and "4.7", or description contains words "IBN" and "4.7" “,
“D”– “message was sent to e-mail box "Support"”.
Click “Product” Issue box and select “Autodetection/Rules” in the context menu.
Use “Add Rule” and create blocks “OR” and two blocks “AND” within as shown below.
Use “Add Rule” opposite each of blocks and create rules as follows.
You can enter more than one value separated by semicolon “;”for line variables (for example, [Title]) and expressions “Contains” and “Is Equal”.
As a result the final structure of rules that enables to organize the required process for “Product” Issue Box is as follows.
